FAQS

  1. What payment methods do you accept? We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. We also offer secure payment options through PayPal and Apple Pay.

  2. Do you offer international shipping? Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to check if we deliver to your location. Please note that international shipping fees and customs duties may apply.

  3. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return the item within 30 days of receiving it for a full refund or exchange. Please review our detailed Return Policy for more information on eligibility and procedures.

  4. How long does shipping take? We strive to process and ship orders as quickly as possible. Domestic shipping typically takes 3-5 business days, while international shipping times vary depending on the destination. Once your order is shipped, you will receive a confirmation email with tracking information to monitor your package's progress.

  5. Are your products safe for pets? Absolutely! We prioritize the safety and well-being of pets. Our products go through rigorous quality checks to ensure they meet high safety standards. However, it's important to supervise your pets during use and follow any specific guidelines provided with the product.

  6. Can I cancel or modify my order? We aim to process orders promptly, but if you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once the order is shipped, we may be unable to make changes.

  7. Do you offer wholesale or bulk pricing? Yes, we offer wholesale and bulk pricing for certain products. If you are interested in purchasing a large quantity, please reach out to our customer support team or check our Wholesale/Bulk Pricing page for more information.

  8. How can I contact your customer support? We are here to assist you! You can reach our friendly customer support team by visiting the Contact Us page on our website. We typically respond to inquiries within 24 hours.

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